CRB Officer

Manage the bank’s interactions with credit reference bureaus, oversee credit data quality, and ensuring compliance with credit reporting standards

Education & Training

• Bachelor’s Degree in Business Administration, Finance, Accounting, or a related field.
  

Skills & Experience

• Experience in banking is an added advantage.
  

Business Behaviours

• Excellent communication and presentation skills.
  

• High ethical standards and integrity.
  

• Neutrality and independence of judgment
  

• Problem-solving abilities.
  

• Proficiency in English Language and any other local language, preferably Luganda
  

• Provide Regular guidance and training to all staff involved in the sharing and using of credit data through the Credit Reference Bureau.
  

• Coordinate and assist in resolving all disputes/queries from clients and the Bureaus regarding wrong data submitted to the CRB – forward responses to the Senior CRB Officer for review and onward communication to the Bureaus.
  

• Receive invoices and process timely payments to the CRB service providers to avoid penalties and ensures the smooth operation of our credit data management.
  

• Close all paid-off credit facilities, extraction, and weekly circulation of reports.
  

• Take remedial action for all Pending Accounts on the Bureaus.
  

• Analyze input and output CRB files to identify data gaps and follow up on data correction by branches.
  

• Remain updated on changes in regulations and ensure the bank’s credit reporting practices align with current standards.
  

• Identify aspects in processes and systems that can affect the data quality and raise these aspects with the senior CRB officer for resolution.
  

• Resolve issues raised by branches and CRB related to the credit reference process.
  

• Meet the bank's expected service standards.
  

• Perform monthly reconciliations to make payments to service providers.
  

• Create new users and track the user database on the Credit Reference Bureau.
  

• Handle opening new loan accounts and any other account-related issues.
  

• Ensure CRB data files and other documents are filed and locked appropriately.