Dispatch Officer

Requirement Qualifications:

• Bachelor’s degree in Logistics, Supply Chain Management, Agribusiness, Business Administration, or a related field.
  
• At least 2 years of experience in logistics, distribution, or agricultural supply chains. (poultry experience is an added advantage).
  
• Strong understanding of last-mile delivery operations and customer service principles.
  
• Ability to work with delivery route planning tools, GPS tracking systems, and MS Office (Excel, Word, PowerPoint).
  
• Excellent communication and coordination skills to engage with drivers, agents, and cross-functional teams.
  
• Strong problem-solving and decision-making skills, especially in time-sensitive situations.
  

• Prepare delivery lists from agents cleared and fully paid by Sales Admins
  
• Share delivery routes and schedules with drivers, ensuring they follow the planned sequence of drop-offs.
  
• Coordinate with the hatchery team for proper loading and documentation.
  

DOC Delivery (30%)

• Follow up with drivers to confirm timely and safe delivery of DOCs to agents.
  
• Provide real-time updates to stakeholders (Sales, Finance, Operations) during deliveries.
  
• Collect and verify signed delivery documents from drivers and update order fulfillment records.
  

Delivery drivers Management (10%)

• Train drivers on DOC handling and customer care standards using Uzima’s training guidelines.
  
• Supervise driver behavior during deliveries to ensure respectful customer service.
  
• Support drivers in resolving on-route delivery challenges.