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United Nations World Food Programme (UN WFP)

Logistics Officer (CBT - Market Development )

Kampala, Uganda

Only on Fuzu

Retail And Logistics Manager

Closing: Jul 11, 2022

10 days remaining

Published: May 10, 2022 (2 months ago)

Job Requirements


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Job Summary

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We are looking for a Retail and Logistics manager who will be responsible for retail, warehouse and logistic operations with a focus on driving customer service excellence, managing phone servicing, supporting sales allocations and inventory management.

We are looking for a Retail and Logistics manager who will be responsible for retail, warehouse and logistic operations with a focus on driving customer service excellence, managing phone servicing, supporting sales allocations and inventory management.

You will be required to oversee the following functions in Uganda;
Warehouse and Logistics (Inventory management, RFS, Order Management, Forward logistics)
Service Center Support (Shop stock management, swap management, stock controls)
Phone Returns (manage servicing turnaround of phone repairs and servicing)
Field Audit (monthly audits of shop management, shrinkage and aged stock mgmt.)
Shop Brand Execution (Shops Look and feel, shop renovation & Branding maintenance, licenses and permits)


    • Manage warehouse leasing, stock operations, safety, and stock handling.
    • Inventory Management
    • Ensure accurate stock on hand visibility
    • Manage daily transactions/planning in stock receipts, RFS, Order processing
    • Manage and drive efficiencies in Retail Outlets
    • Manage the retail network as stock hubs, sales, and customer support centers
    • Develop, implement, and monitor processes and systems to improve customer experience in t field.
    • Management and tracking of Fresh Desk Ticket backlog in Retail
    • Continuous Training to Shop attendants on new products introductions and to ensure service improvements
    • Continuous Training Shop Attendants on troubleshooting in shops to resolve device issues and ensure accuracy of device diagnostics.
    • E2E Phone servicing, managing different stakeholder relationships with close coordination with Global contact person (OEM and 3P repair partners) to improve phone customer experience, driving efficiency and quality at every step.
    • Drive improvement of diagnostics accuracy and speed in the field and customer care departments to reduce device resolution time and minimize unwanted returns (No fault found returns)
    • Coordination with Shops to manage open phone servicing tickets
    • Expansion: Scale-up all retail, logistics, and operations activities to provide a geographic and volume expansion.
    • Coordination with 3Party partners in staffing, branding permits, expectations, and deliverables.
    • Management of branding and marketing in shops (posters, BTL, T-shirts) with close collaboration with Marketing Director

Experience/ Skills and Competencies

    • 5+ years’ experience in operational role is essential.
    • Experience in retail management, inventory management, returns management, customer service, third party contract management is an advantage
    • Proficiency in Excel, PowerPoint, Word, Sharepoint, and PowerBI or other data visualization systems
    • Clear and effective written and verbal communications
    • Strong comfort with data, analytical thinking, interpretation of trends and graphs
    • Strong background in cost-effective decision-making including ROI analysis and KPI monitoring
    • Ability to manage accountability or both field-based operational teams and desk-based resources, ensuring coordination, prioritization, and effectiveness across retail functions
    • Interpersonal skills to effectively communicate with key stakeholders and manage business expectations, fairly engage with customers and staff, and communicate effectively
    • A positive, learning-oriented attitude and capacity for self-empowerment
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

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