Document Verificaton Agent

Minimum Qualifications

• Diploma in Aviation Management, Travel & Tourism, Business Administration, International Relations, or a related field.
  
• Experience in document verification, passenger handling, airline operations, or airport ground operations.
  
• Experience with an airline, ground handling agent (GHA), immigration services, or border control is an added advantage.
  
• Training in airline passenger handling, immigration documentation, or airport operations is desirable.
  
• Knowledge of international travel documentation requirements and immigration regulations.
  

Responsibilities

• Verify passengers' travel documents, including passports, visas, residence permits, and other entry requirements before departure.
  
• Confirm the authenticity and validity of travel documents using available verification systems and reference tools.
  
• Detect and identify fraudulent, altered, expired, or otherwise invalid travel documents.
  
• Escalate suspicious, fraudulent, or non-compliant documentation to the Supervisor and relevant authorities without delay.
  
• Ensure compliance with immigration regulations, airline procedures, and destination country entry requirements.
  
• Verify destination-specific travel requirements, including health documentation, vaccination certificates, transit requirements, and other regulatory restrictions.
  
• Support investigations involving fraudulent or improper travel documentation in collaboration with airport authorities, immigration officials, and internal security teams.
  
• Prepare accurate reports and maintain documentation relating to document verification activities and identified irregularities.
  
• Coordinate with airport authorities, ground handling agents, and internal departments to facilitate compliance with regulatory requirements.
  
• Assist in managing passengers affected by travel document issues while maintaining professionalism and excellent customer service.
  
• Provide support for VIP, special assistance, and other designated passengers when required.