Employee Engagement Officer

Job details

Contract Type

Description
Qualifications, Skills and Experience
  • Bachelor’s degree in human resources, Business Administration, Psychology, or related field
  • 2–4 years’ experience in HR, employee engagement, or internal communications
  • Experience in organizing events and managing employee programs is an added advantage
Technical Skills
  • Knowledge of HR practices and employee engagement frameworks
  • Data analysis and reporting skills
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word)


Responsibilities
1. Employee Engagement Strategy
  • Support the development and execution of the employee engagement strategy.
  • Drive initiatives that promote a strong organizational culture and employee experience.
  • Align engagement programs with business objectives and HR strategy.
  • Develop and report to HR Director on, KPIs and appropriate external benchmarks for effective employee engagement.
2. Surveys & Feedback
  • Coordinate employee engagement surveys (e.g., annual surveys, pulse surveys).
  • Analyze survey data and prepare reports with actionable insights.
  • Track and follow up on action plans arising from feedback.
3. Communication & Employee Experience
  • Support internal communication initiatives to improve transparency and engagement.
  • Develop content for employee newsletters, intranet, and engagement campaigns.
  • Create, engage and maintain up-to-date content, branding, and communication on HR related matters i.e. town hall, Health and well-being, Long service Awards and Recognitions, Monthly birthdays.
4. Employee Programs & Activities
  • Plan and execute employee engagement activities (e.g., wellness programs, team-building events, recognition programs).
  • Coordinate key events such as town halls, staff forums, and celebrations.
  • Manage employee recognition and reward programs.
  • Coordinate and organize all HR events and all HR activities as indicated in the HR activity calendar.

5. Employee Relations Support

  • Act as a point of contact for employee concerns and engagement-related matters.
  • Support initiatives that enhance employee well-being and work-life balance.
  • Collaborate with HR Business Partners on engagement-related interventions.
  • Ensure appropriate look and feel of all office spaces especially ensuring that each office and meeting rooms have the appropriate furniture.
6. Data & Reporting
  • Track engagement KPIs such as participation rates, retention, and satisfaction levels.
  • Prepare periodic engagement reports for management.
  • Recommend improvements based on data insights.
  • Assist HRBPs in communicating ‘people’ policies and new initiatives, to ensure they are effectively communicated at the time and on an ongoing basis as appropriate.
7. Expatriate Employees management
  • Monitor expats off boarding in terms of exit clearance form completion and work permit cancellations.
  • Ticketing and transportation- Book employees’ tickets, transportation and leave plan design and adherence.
  • Coordinate work permit/ Visa processing and keep records.

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