Forex Bureau Tellers

The Teller is responsible for providing exceptional customer service while accurately processing various financial transactions. This role involves handling cash, deposits, withdrawals mobile money, money transfers remittance services, and other banking services, ensuring compliance with company policies, security and regulatory standards.

Qualifications:

• Education: Bachelor’s degree in business related course
  
• Experience: prior experience not mandatory
  
• Age: 25 years and below
  

• Customer Service: Greet customers warmly, identify their needs, and provide accurate information and assistance. Address and resolve customer inquiries and concerns promptly.
  

• Transaction Processing: Cash count & confirm with clients with precision. Process deposits, withdrawals, and send and receives from remittance platforms. Verify the authenticity of transactions and ensure accurate receiver’s /sender’s details and KYC.
  

• Account Management: Assist customers with account-related services, including Deposits/Withdrawals, Forex exchange services and Remittance. Mobile Money services and transactions.
  

• Security and Compliance: Adhere to all security and regulatory procedures to safeguard customer accounts and financial data. Monitor for suspicious activity and report any discrepancies or potential fraud.
  

• Record Keeping: Maintain accurate records of transactions and balance cash drawers at the beginning and end of each shift. Prepare daily reports and ensure proper documentation.
  

• Sales and Referrals: Identify opportunities to cross-sell and refer customers to other bank services and products. Promote bureau’s promotions and special offers.
  

• Team Collaboration: Work closely with other team members and departments to ensure smooth branch operations. Participate in training and development programs as required.