Closing: Mar 29, 2024
This position has expiredPublished: Mar 20, 2024 (2 months ago)
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Job Summary
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Requirements
• Honours Degree (Hons) (Required)
Skills
• Business, Complaint Management, Customer Data, Customer Experience (CX), Customer Relationships, Customer Retentions, Customer Service, Empathy Education
Responsibilities
Requirements
• Honours Degree (Hons) (Required)
Skills
• Business, Complaint Management, Customer Data, Customer Experience (CX), Customer Relationships, Customer Retentions, Customer Service, Empathy Education
• Effecting high quality engagements for walk-in clients as per the set objectives and standards.
• Responsible for always maintaining a pleasant ambience & look-and-feel of the front office.
• Cultivating pleasant customer relationships through building quick rapport, pleasant engagements & empathy.
• Developing and maintaining positive internal services and work relations with colleagues and stakeholders
• Implementing the complaint management procedure clients as enshrined in both the Customer Service Charter and Processes manual.
• Continuous business growth through up-selling and cross-selling techniques while engaging customers and generating referrals.
• Support on continuous Customer Data Quality campaigns.
• Providing support on administrative functions.
• Preparation of periodic Reports as required.
• Any other duties as and when assigned by the Line Manager.
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