Front Desk Officer

• Must be a peer educator
  

Competency

• Excellent verbal and written communication skills
  

• Good customer service
  

• Team player
  

• Good time keeper
  

• Provide answers to visitors’ inquiries about the organization and its services.
  

• Coordinate activities around the front desk/reception premise.
  

• Direct visitors and clients/customers to their desired destinations in the office.
  

• Sort and handle mail messages whether incoming or outgoing.
  

• Answer incoming calls on multi-line telephones.
  

• File and keep record of activities in the office for easy retrieval and review when due, and sending to the relevant department personnel.
  

• Schedule and confirm appointments.
  

• Maintain company’s event calendars. He or she keeps in records all events to hold in the organization and notifies respective departments when due.
  

• Where necessary, inform relevant staff of visitors’ arrivals and/or cancellations of appointments
  

• Responsible for maintaining a clean and safe reception area; keep it tidy at all time