Head KYC

Qualifications

• Bachelor’s degree in business administration or any related field.
  
• At least 5 years of experience in customer service and compliance environment.
  
• Experience of Telecommunications Industry or FMCG environment is an added advantage.
  
• Ability to build & manage processes.
  
• Good Collaborator and Coordinator.
  
• High Integrity.
  
• Visibly a hard worker.
  
• Ability to deliver through teams.
  
• Ability to analyze numbers and take corrective action.
  
• Personal initiative and ability to work independently .
  
• A high degree of integrity and ability to deal with confidential information is required.
  
• Ability to quickly react to the ever-changing environment.
  
• Attention to detail.
  
• Self-motivated, enthusiastic, energetic.
  
• Able to operate in a performance driven team.
  
• Ability to work under pressure and odd hours.
  
• Excel proficiency.
  

• Drive overall KYC and simswap compliance.
  
• Ensure partner alignment to gross adds and simswap KYC compliance.
  
• Steer Airtel Money gross adds compliance.
  
• Minimize and prevent fraud and misuse of data.
  
• Ensure activation of all simcards within Service Level Agreement.
  
• Timely customer feedback following KYC compliant resolution.
  
• Drive KYC war room discussions to support field teams.
  
• Closure of internal & external process audit observations on KYC compliance.
  
• Adhere to KYC process and UCC policy guidelines.
  
• Recommend and raise change requests for process improvements and gaps closure.
  
• UAT Testing pre and post deployment of new changes.
  
• Review and approve partner billing.