ICT Support Officer

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent.

• Minimum of 2 years of experience in IT support in the banking sector.

• Experience with desktop support, hardware troubleshooting, and software Installations.

• Proficiency in troubleshooting hardware and software issues.

• Knowledge of operating systems (Windows, Linux) and network protocols.

• Familiarity with banking software and systems.

• Strong understanding of security protocols and data protection.

• Communication Skills:

• Excellent verbal and written communication skills.

Send your credentials in ONE PDF file to [email protected]  with job title “ICT Support Officer” as subject, accompanied with copies of relevant academic documents.

Applications should be addressed to;

Human Resource & Administration Manager,

VisionFund Uganda,

Plot 256/257 Bombo Road, Makerere Kavule,

P.O. Box 24751 Kampala, Uganda.

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent.

• Minimum of 2 years of experience in IT support in the banking sector.

• Experience with desktop support, hardware troubleshooting, and software Installations.

• Proficiency in troubleshooting hardware and software issues.

• Knowledge of operating systems (Windows, Linux) and network protocols.

• Familiarity with banking software and systems.

• Strong understanding of security protocols and data protection.

• Communication Skills:

• Excellent verbal and written communication skills.

Send your credentials in ONE PDF file to [email protected]  with job title “ICT Support Officer” as subject, accompanied with copies of relevant academic documents.

Applications should be addressed to;

Human Resource & Administration Manager,

VisionFund Uganda,

Plot 256/257 Bombo Road, Makerere Kavule,

P.O. Box 24751 Kampala, Uganda.

• Provide first-line support for desktops, laptops, printers, and other IT peripherals.

• Diagnose and resolve hardware and software issues in a timely manner.

• Install, configure, and update software applications used in the banking environment.

• Collaborate with other IT team members to implement system upgrades and improvements.

• Ensure the security and integrity of IT systems by implementing and enforcing best practices.

• Assist in the management of user accounts, permissions, and access rights.

• Respond to IT support tickets and service requests in a timely and customer- focused manner.

• Conduct end-user training sessions on IT-related topics.

• Document and maintain accurate records of IT issues and solutions.

• Stay informed about emerging technologies and industry best practices.