Information Communication and Technology (ICT) Officer

Requirements

• Support to Head-ICT in the development & execution of an ICT strategy: Provides support in the drafting of the thematic focus areas of ICT in line with aspirations of the Company. Such may include, areas of ICT support in the design, development and Maintenance of ICT infrastructure. Also in areas of needs assessments and benchmarks, preparing technical specifications and evaluation.
  

• Enterprise Management System: Provides support the design, development and Maintenance of Enterprise Management Systems in the organization including computer devices, Servers and Network infrastructure (appropriate & effective hardware and systems) to enable the provision of stable systems for the company.
  

• ICT reporting: Prepares and submits ICT related reports (generated from reliable MI) that will support/enable business decision making in meeting NHCCL’s strategic & operational goals. I.e. cost-benefit analysis reports, system/data integrity reports, uptime reports etc.
  

• Ensure Compliance: Ensures that all ICT operations requirements i.e. Governance, Risk, Audit and Compliance by strict adherence, implementation of all recommendations and closing out queries.
  

• Troubleshooting: Liaises directly with end users to clarify, analyze and resolve reported issues, delivering high standards of customer service. Also providing 1st level and 2nd level support to enhance availability of IT services both software and hardware failures including telephony, Local Area Networks and Wide Area Networks and other computer-related problems.