Key Account Manager

Qualifications

• Bachelor’s degree in Business, Marketing, IT, or related field.
  
• MBA or relevant certification is an added advantage.
  
• 5+ years’ experience in B2B sales, enterprise relationship management, or key account management.
  
• Proven track record of meeting/exceeding sales targets in a competitive and complex customer environment.
  
• Prior experience in Telecom, ICT, or B2B services is an added advantage but not mandatory.
  
• Strong commercial acumen with deep customer-centricity.
  
• Ability to engage and influence senior stakeholders.
  
• Excellent communication, negotiation, and presentation skills.
  
• Highly structured, organized, and analytical.
  
• Solution-oriented with strong problem-solving ability.
  
• Cross-functional collaboration and team alignment.
  
• Adaptability and self-drive in a fast-paced environment.
  

• Serve as the primary point of contact for a defined portfolio of large and strategic accounts across private and / or public sector institutions.
  
• Develop and execute detailed Account Development Plans (ADPs) for each assigned customer, with clear growth, retention, and penetration objectives.
  
• Build strong, trusted advisor relationships with senior customer stakeholders, anticipating their evolving needs and proposing relevant Airtel Business solutions.
  
• Drive end-to-end solution selling across Fixed Data, Mobility, SD-WAN, Cloud, ICT, NaaS, and Managed Services.
  
• Own commercial performance for each account, including revenue, churn, net adds, ARPU, and payment collections.
  
• Coordinate internal stakeholders (Presales, Networks, Product, Finance, Customer Experience) to deliver seamless service and customized solutions.
  
• Maintain accurate sales forecasts and pipeline visibility using Salesforce and other tools.
  
• Revenue Growth and Retention.
  
• Account Development Planning (ADPs).