Key Account Manager – Education, Health & Media

Requirements

• Bachelor’s degree in business administration, Commerce, Economics, Marketing, Finance, ICT or a related field.
  

• A postgraduate qualification is an added advantage.
  

Experience:

• Minimum of 5–7 years' experience in Enterprise Sales, Key Account Management, Business Development or Relationship Management.
  

1. Sector Strategy and Business Development

• Develop and execute sector growth strategies for Education, Health and Media aligned to MTN Mobile Money's commercial objectives.
  

• Identify and pursue new business opportunities within universities, tertiary institutions, schools, hospitals, clinics, pharmacies, healthcare networks, media houses, broadcasters, publishers and digital media organizations.
  

• Build and execute strategic account plans for high-value customers.
  

2. Revenue Growth and Share of Wallet Expansion

• Deliver revenue, transaction value and profitability targets for the assigned portfolio.
  

• Increase customer value through expanded adoption of MTN Mobile Money products and enterprise payment solutions.
  

• Grow share of wallet through cross-selling and upselling of:
  

  • Enterprise Collections
    

  • Enterprise Bulk Payments
    

  • Merchant Payments
    

  • API Integrations
    

3. Customer Relationship Management, Retention and Advocacy

• Build executive-level relationships with Vice Chancellors, University Secretaries, School Proprietors, Hospital Administrators, Chief Executive Officers, Finance Directors, ICT Directors, Procurement Managers, Media Executives and other key decision-makers
  

• Conduct regular business reviews with strategic accounts.
  

• Deliver exceptional customer experience and service excellence.
  

4. New Product Adoption and Portfolio Penetration

• Drive adoption of new and existing MTN Mobile Money products across assigned customers.
  

• Identify opportunities to digitize payment ecosystems within educational institutions, healthcare providers and media organizations.
  

• Increase transaction volumes, payment digitization and customer utilization.
  

5. Stakeholder and Ecosystem Management

Develop and maintain strategic relationships with:

• Collaborate with internal stakeholders including:
  

  • Product
    

  • Technology
    

  • Customer Experience
    

6. Sales Performance and People Leadership

• Deliver assigned sales and commercial targets.
  

• Build and maintain a healthy sales pipeline through disciplined opportunity management.
  

• Accurately forecast revenue and pipeline performance.
  

• Coach and mentor junior sales colleagues where applicable.