Key Account Manager – Government, NGOs & FBOs (Faith-Based Organizations)

Requirements

• Bachelor’s degree in business administration, Commerce, Economics, Marketing, Finance, ICT or a related field.
  

• A postgraduate qualification is an added advantage.
  

• Minimum of 5–7 years' experience in Enterprise Sales, Key Account Management, Business Development or Relationship Management.
  

• Experience managing customers within the Education, Health, ICT, Telecommunications, Financial Services or Media sectors.
  

• Experience in Digital Financial Services, Telecommunications, ICT, Banking or Fintech is highly preferred.
  

1. Sector Strategy and Business Development

• Develop and execute the Government, NGO and FBO sector strategy aligned to MTN Mobile Money's commercial objectives.
  

• Identify emerging opportunities within Ministries, Departments and Agencies (MDAs), Local Governments, NGOs, UN agencies, development partners, donor-funded projects and Faith-Based Organizations.
  

• Build and execute strategic account plans for key institutions.
  

• Identify, qualify and acquire new high-value customers and strategic partnerships.
  

2. Revenue Growth and Share of Wallet Expansion

• Deliver revenue, transaction value and profitability targets for the assigned portfolio.
  

• Grow customer value through increased adoption of MTN Mobile Money products and services.
  

• Expand share of wallet through cross-selling and upselling of MoMo:
  

  • Enterprise Collections
    

  • Enterprise Bulk Payments
    

  • Merchant Payments
    

3. Customer Relationship Management, Retention and Advocacy

• Develop executive-level relationships with Permanent Secretaries, Accounting Officers, Chief Finance Officers, Procurement Heads, Programme Directors, Development Partners and senior leadership within NGOs and FBOs.
  

• Conduct regular business reviews with strategic customers.
  

• Ensure high customer satisfaction and service excellence.
  

• Drive customer retention through proactive account management.
  

4. New Product Adoption and Portfolio Penetration

• Drive adoption of new MTN Mobile Money products across the assigned sector.
  

• Identify opportunities for digital transformation through Mobile Money solutions.
  

• Increase transaction volumes and product utilization.
  

• Promote digital payment migration initiatives.
  

5. Stakeholder and Ecosystem Management

• Build strong relationships with:
  

  • Government Ministries
    

  • Regulatory agencies
    

  • Local Governments
    

Collaborate with internal stakeholders including:

• Product
  

• Technology
  

• Legal
  

• Compliance
  

6. Sales Performance and People Leadership

• Deliver assigned sales and commercial targets.
  

• Maintain a healthy sales pipeline through disciplined opportunity management.
  

• Accurately forecast sales performance.
  

• Coach and mentor junior sales team members where applicable.
  

• Promote a high-performance and customer-centric culture.
  

• Ensure CRM accuracy and adherence to sales governance processes.
  

• Revenue Growth