Knowledge Management and Documentation Officer

Job Requirements:

• Bachelor’s degree in Knowledge Management, Communications, Public Health, Social Sciences, Development Studies, Information Science, or related field.
  
• Postgraduate qualifications in Knowledge Management, Monitoring and Evaluation, or Information Management will be an added advantage.
  
• Minimum 3–5 years of experience in knowledge management, documentation, communications, or program learning within humanitarian or development programs
  
• Experience working in protection, cash assistance, or shelter programming is an added advantage.
  
• Experience working in refugees or humanitarian contexts is highly desirable.
  

Strengthening Knowledge Management Systems

• Support the development and implementation of a Knowledge Management and Learning Plan for the Protection project.
  
• Establish and maintain a centralized knowledge repository for reports, assessments, case studies, and learning products.
  
• Develop systems for capturing and organizing knowledge related to Protection, Cash Assistance, and Shelter programming.
  

Program Documentation

• Document project implementation processes, achievements, innovations, and challenges.
  
• Develop high-quality knowledge products, including Case studies, Success stories and human-interest stories, Lessons learned briefs, best practice documentation and technical summaries and learning reports
  
• Document cash assistance interventions, including beneficiary experiences and post-distribution learning.
  

Support Learning and Knowledge Sharing

• Facilitate learning sessions, reflection meetings, and after-action reviews with programming teams.
  
• Support the development of learning agenda, learning briefs and evidence summaries to inform program improvements.
  
• Organize knowledge-sharing workshops, webinars, and learning forums.
  

Support Evidence Generation and Communication

• Collect and document beneficiary stories, impact stories, and testimonials demonstrating program outcomes.
  
• Translate technical information into accessible knowledge products such as briefs, infographics, and presentations.
  
• Support program teams in packaging information for donor reports and technical documentation.
  

Coordination and Collaboration

• Work closely with Protection, Cash, Shelter, and MEAL teams to ensure timely documentation of project activities.
  
• Collaborate with communications teams and partners to strengthen knowledge dissemination.
  
• Participate in learning and knowledge-sharing platforms within IRC and with external partners.