Manager, IT Operations & Data Centre

Qualifications & Experience.

· Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (Master’s degree is an added advantage).

· Professional certifications in any virtualized platform

· Professional certification in any major cloud platform: AWS/Azure/GCP

· Certification in project management (PMP/PRINCE2)

· Minimum 5 years of experience in IT infrastructure, data centre operations, or related fields.

· At least 2 years in a supervisory or managerial role overseeing IT operations or data centre environments.

· Demonstrated experience managing mission-critical systems and 24/7 operational environments.

· Proven track record in IT service delivery, operational governance, and infrastructure projects.

A. IT Operations Management.

· Lead and manage daily IT operations to ensure optimal performance, availability, and reliability of systems and services.

· Monitor and maintain IT infrastructure, including servers, storage, networks, Facilities, cooling, power and associated technologies.

· Develop and enforce operational policies, procedures, and best practices.

B. Data Centre Management.

· Oversee the operation, maintenance, and optimisation of the organisation’s data centre(s).

· Ensure data centre environmental integrity, including power, cooling, physical security, and capacity planning.

· Coordinate data centre upgrades, equipment installations, and asset lifecycle management.

C. Service Delivery & Support.

· Ensure high-quality IT service delivery in line with SLAs, KPIs, and client expectations.

· Oversee incident, problem, and change management processes.

· Drive continuous improvement in service operations and user experience.

D. Security, Compliance & Risk Management.

· Implement and maintain data centre security standards, access controls, and monitoring systems.

· Ensure compliance with ICT governance frameworks, audit requirements, and regulatory obligations.

· Conduct risk assessments and support disaster recovery and business continuity initiatives.

E. Vendor & Stakeholder Management.

· Manage relationships with IT vendors, service providers, and consultants.

· Negotiate and monitor vendor contracts, service agreements, and performance levels.

· Collaborate with internal stakeholders to ensure alignment of IT operations with business needs.

F. Leadership & Team Management.

· Lead, mentor, and develop the IT operations and data centre team.

· Oversee resource planning, workload allocation, and performance management.

· Foster a culture of operational excellence, accountability, and continuous learning.