People & Operations Officer

Education & Qualifications

• Open to applicants aged between 24 – 30 years of age
  
• A Bachelor's degree in Human Resources, Business Administration, Management, Public Administration, or a related field.
  
• A postgraduate qualification or professional certification in HR, operations management, or project management is an advantage.
  
• Formal training or certification in HR practice — CIPD, IHRM Uganda, or equivalent — is an advantage.
  

• Use the platform's master calendar to drive prioritisation, scheduling decisions, and meeting participation across both entities, ensuring leadership has full operational visibility.
  
• Follow up on attendance, follow-through, and output against all scheduled meetings and committed actions — flagging patterns of non-attendance, repeated rescheduling, or unresolved action items promptly and without waiting to be asked.
  
• Run structured internal meetings — driving discussions, ensuring clear action items, owners, and deadlines, and holding people accountable until outstanding actions are closed. Maintain the meeting workflow — agendas, minutes circulation, action assignment, reminders, and completion tracking.
  

• Apply the platform's HR frameworks across both entities — including employment contracts, leave approvals, performance review conversations, onboarding execution, and disciplinary procedures — ensuring these are applied consistently and transparently across all team members, supported by the HR records system.
  
• Own the onboarding process for all new hires — ensuring that every new team member understands the platform's expectations, culture, operating rhythm, and accountability standards from day one.
  
• Conduct the platform's performance review cycle — running review conversations, providing feedback, and ensuring assessments and outcomes are documented (with the review scheduling and tracking workflows).
  

• Coordinate external meeting schedules, site visits, government engagements, and partner interactions — ensuring that preparation materials are ready in advance, attendance is confirmed, and follow-up actions are captured and executed after every interaction.
  
• Drive resolution of outstanding commitments made to external parties — including information requests, document submissions, meeting requests, and response commitments — supported by the commitment register and alerts.
  
• Flag relationship risks — where a pattern of delayed responses, missed meetings, or unfulfilled commitments may be damaging the platform's credibility with a specific partner or counterparty — before the damage becomes irreversible.
  

• Oversee the day-to-day administrative operations of the office across both entities — including facilities management, procurement of office supplies and equipment, vendor relationships, and general office functionality.
  
• Manage the platform's administrative procedures — including office protocols, correspondence handling, and procurement coordination — ensuring these are consistent and accessible across the team.
  
• Coordinate travel, accommodation, and logistics for team members and visiting counterparties — ensuring arrangements are made efficiently, cost-effectively, and in line with platform standards.