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Mogo Uganda
Banking + 2 more
Quality Analyst
Closed for applications
Description
We are looking for a Quality Analyst to join our Customer Experience team and support with the monitoring and evaluation of communication to and from clients while driving adherence to MOGO policies and compliance to standard operating procedures.
Requirements
- The ideal candidate will possess a bachelor's degree in any discipline from a recognized university and have a minimum of 8 months of experience in a Call Centre environment.
- Excellent knowledge of the quality analyst role, strong leadership capabilities, high confidence, and effective communication skills are essential.
- The ability to conduct refresher and developmental trainings efficiently and a focus on developing and influencing others are also key requirements.
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