Recovery Officer

A Recovery Officer is responsible for securing timely repayments through daily field visits to delinquent customers, support daily branch and bailiff activities in branches assigned while maintaining positive relationships with customers, minimizing, controlling losses to FINCA Uganda through proper management of overdue credit facilities.

Qualifications, Skills & Experience:

• Bachelor’s degree in finance and banking, accounting or any relevant field.
  

• Minimum 3 years of working experiences in credit function of financial industry.
  

• Basic understanding of the bank branch credit operations, rules and regulations, laws, granting loans, and credit risk management.
  
• Good problem solving, negotiation, interpersonal and convincing skills.
  
• Patient and understanding of emotions to deal with clients.
  
• Excellent organizing, recording and filing skills.
  
• Strong dedication to accuracy and efficiency.
  
• Ability to use and communicate in the local languages
  

1. Monitoring and Coordinating recovery activities for both active and written off loans at assigned FINCA branches.
   
2. Ensuring that the escalation process is followed by all Branches and all recovery efforts/documents completed and filed at the Branch.
   
3. Negotiating payment of active and written off customers, securing promises to pay within set guidelines and targets.
   
4. Maintaining 100% compliance with all policies and regulatory requirements across collection activities.
   
5. Negotiating with debtors and ensuring that they repay the bad debts at a lowest cost to the Bank.
   
6. Carrying out periodical visits to active and written off customer’s securities and advising management on the condition of the security.
   
7. Identifying and advising management on all delinquent accounts that require legal proceedings on a regular basis.
   
8. Coordinating the allocation of bad loans to court bailiffs and ensuring that proper approval is obtained at the time of allocation.
   
9. Ensuring that court bailiffs received a formal written instruction before proceeding with cases.
   
10. Participating in periodical review of the recovery procedures and advising management on the new development in the recovery process.