Relationship Manager - Agency Banking

Bachelor’s degree in Business, Finance, Economics, or a related field from a reputable university.

A Master of Business Administration (MBA) or relevant professional qualification is an added advantage

Minimum of 4 -10 years of experience in Agent banking.

Develop and oversee the execution of a robust agent on-boarding process (agents’ selection, agents' business pitch, document validation, branding, training, and provision of business device) in compliance with set out regulatory guidelines.

Review and update the existing Agent network strategy and network development KPls to ensure that the development and expansion of the network meet the needs of the business.

Manage the development of the network against these KPls and create regular reports communicating progress made against these targets.

Manage the selection and recruitment of new Agents to the network. Work with all stakeholders to ensure stable and effective service delivery on the agent banking channel (minimal service downtimes, efficient agent service levels agreements, and recourse systems) to maintain an active agent network.

Manage the delivery of all training given to Agents and ensure that the content and structure of Agent training courses are kept up to date.