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Relationship Manager – SME

Closing: Apr 20, 2024

This position has expired

Published: Apr 6, 2024 (24 days ago)

Job Requirements

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Job Summary

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Requirements

  • The applicant must hold a university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
  • At least four years of experience in sales and services and their relevance to SME customers.
  • Ability to identify, analyse and structure SME lending requirements.
  • Thorough knowledge of banking products and services.
  • Demonstrate knowledge of Digital Financial services and their relevance to SME customers.
  • Strong communications, negotiation, and interpersonal skills with ability to win business.
  • Passion for Performance.
  • Open to New Ideas in a rapidly changing Business Environment and innovative.


Responsibilities

Requirements

  • The applicant must hold a university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
  • At least four years of experience in sales and services and their relevance to SME customers.
  • Ability to identify, analyse and structure SME lending requirements.
  • Thorough knowledge of banking products and services.
  • Demonstrate knowledge of Digital Financial services and their relevance to SME customers.
  • Strong communications, negotiation, and interpersonal skills with ability to win business.
  • Passion for Performance.
  • Open to New Ideas in a rapidly changing Business Environment and innovative.


  • Selling bank products to new customers and cross selling to existing customers.
  • Handling establishment of new account relationships, Variations to the existing relationships, Initial stages of credit matters, and Dissemination of information relating to the Bank’s Products & Services.
  • Deposit mobilization for the bank.
  • Collect information from customers relating to account relationship.
  • Initial interview of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documents are obtained.
  • Doing Business banking returns, Sales returns, and relevant areas of the Executive Summary.
  • Sales calls and market intelligence gathering.
  • Receive and solve or escalate both verbal and written customer complaints noting to record them in the customer complaints register.
  • Receiving, guiding, and doing initial appraisal of loan applications
  • Explaining and having customers sign letters of offer.
  • Completing of the advances facilities books (date applied, approved/declined, date letter of offer signed, date draw down made, etc.).
  • Any other duties that may be allocated from time to time.


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