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Senior Communications Officer

Closed for applications

Posted: 14 Aug 2025

Apply by: 9 Sep 2025

Expired

Job details

Contract Type

Description
To develop and ensure efficient implementation of
information and communication strategies to enhance
member satisfaction and the brand image of the Scheme


Academic Qualifications
a) An Honours Bachelor’s degree in Mass Communication, Public Relations, Social

Sciences, Public Administration or Marketing from a recognized

University/Institution

b) Post graduate qualification in a relevant field

c) Must be a member to a relevant professional organization/association

Work Experience

▪ A minimum of six (6) years’ working experience in communications, public

relations or stakeholder relations gained from a reputable organisation.



i) Manage and influence relationships with key stakeholders.
ii) Design and implement communication and stakeholder engagement strategies.

iii) Facilitate definition and delivery of benefits programs of the Scheme.

iv) Assess the needs and expectations of stakeholders and ensure that they are

effectively addressed.

v) Handle Stakeholder grievances and ensure timely resolution and feedback.

vi) Obtain input from Management and provide feedback on program

performance.

vii) Develop recommendations to strengthen existing policies and legislation related

to stakeholder engagement.

viii) Develop and maintain working relationships and partnerships with internal and

external stakeholders, industry representatives, and other bodies.

ix) Collaborate and coordinate with other Officers to ensure consistency of

information and education dissemination.

x) Develop, review and update the public relations and communications policies of

the Scheme.

xi) Provide timely response to members’ inquiries and share information requested

by clients accordingly.

xii) Design and facilitate surveys to ascertain members’ communication needs and

develop a log for Frequently Asked Questions.

xiii) Develop Information, Education and Communication (IEC) Materials and ensure

effective dissemination.

xiv) Conduct research and develop reference materials and tools to facilitate change
management programs.

xv) Initiate and implement Corporate Social Responsibility (CSR) initiatives.

xvi) Offer editorial support services on Scheme documents.

xvii) Facilitate timely publicity and reporting on Scheme events.

xviii) Perform any other duties as may be assigned from time to time.


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