Senior Manager – Commercial Operations

• A degree in business management or in related discipline
  
• MBA or Master’s degree in a related discipline is desirable.
  

Experience:

• 5 years’ experience in commercial function of fintech/telecom company/FMCG industry of which 3 years must have been in a managerial/strategic position.
  
• Experience in team management and supervision is a must have.
  
• Outstanding experience and exposure in field sales management and administration
  

Knowledge

• Sales & retail industry trends.
  
• Business Development
  
• Best practice & Services principles
  
• High Level of Computer literacy
  
• Best practice customer service principles
  
• Business process optimisation
  
• Behavioural Attributes
  
• Computer Skills
  
• Stress Management
  
• Communication Skills
  
• Coordinating Techniques
  
• Good Interpersonal skills
  
• Problem solving and Flexibility
  

• Design and implement the Fintech retail distribution strategy with focus on user experience and business growth.
  
• Accelerate the acquisition and retention of Fintech customers using the relevant channels.
  
• Responsible for MoMo customer value management (CVM) initiatives to manage churn and improve retention.
  
• Drive the growth of MAU 30 customers on key MoMo services such as P2P, MoMoPay and Yello currency.
  
• Responsible for the acceleration and adoption of the MoMo App among consumers in the ecosystem.
  
• Lead informal merchant penetration to drive nano adoption across regions.
  
• Review and constantly improve MoMo value proposition to its Fintech distribution channels.
  
• Setup SMART Fintech KPls and support the Regional Sales Teams to drive Fintech retail KPIs to be executed in the field.
  
• Ensure MoMo engagements and incentives to the key Fintech distribution partners are effectively delivering MTN Fintech strategy.
  
• Organize Weekly meetings with Regional MoMo Teams and ensure complete accountability on all KPIS.
  
• Manage and resolve escalations that have impact on critical path of service delivery in MoMo business within regions.
  
• Escalate issues that will result in significant time, scope, employee/subscriber or cost impact if not resolved.
  
• Manage and provide solutions to issues that require continuous improvement in the MoMo commercial operations space.
  
• Develop tools for the Field Teams to support MoMo Fintech distribution partners and track Fintech performance efficiently.
  
• Support the conversion rate of new gross adds to active Fintech subscribers/agents and Mobile Money product activations.
  
• Support in the development and coaching of MoMo Regional Sales Teams and Distribution partners to enhance overall effectiveness within the Fintech operations Network.
  
• Support the development and coaching of the Trade Marketing manager and Manager Acquisition & retention to enhance their skills and productivity.
  
• Lead all BTL activations across the nation to drive consumer adoption and usage of MoMo services.
  
• Leverage existing and ad hoc sponsorship assets to drive value for MTM Momo
  
• Responsible for Trade Marketing activities across all MoMo distribution channels, including Rig activations, marketing collateral deployment in line with the channel planogram (picture of success
  
• Manage the MTN Customer Experience blueprints throughout the trade and retail environments.
  
• Ensure that Fintech Brand image is protected.
  
• Responsible for Business development initiatives to enhance adoption of key products in the MoMo ecosystem.