Service Center Advisor

Requirements

• Bachelor’s degree in business administration, Social Sciences or any other relevant field.
  

Experience:

• A minimum of one year experience in a service environment
  
• Good knowledge of sales and retail Industry trends, best practice retail and service principles.
  

• Drive excellent customer service in the Service Centre
  
• Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations
  
• Handle customer problems, queries, complaints and requests
  
• Educate customers on products and services
  
• Escalate customer issues for speedy resolution
  
• Support companywide business initiatives at the branch
  
• Ensure Service Centre standards are maintained at all times according to the blue print
  
• Supervise third party teams
  
• Support the Service Centre Supervisor in all operational activities in the store