Service Mapping Officer

• At least three to five years of demonstrated experience in mapping of services and development of interactive and physical service maps.
  
• Experience working with a humanitarian organization or context.
  

Education:

• Bachelor’s degree in communication, Journalism, Media, Public information, or another relevant field.
  

• Identify service providers through field visits, information from field teams, coordination meetings, working groups, desk research, social media, referral pathways, user surveys/FGDs, etc.
  
• Develop tools such as new service entry form, service entry update template, and new service provider agreement.
  
• Communicate with service providers on a continuous basis to ensure accuracy and consistency of information on the service map.
  
• Maintain ongoing communication with Signpost Product Manager on site strategy, features, and issues.
  
• Coordinate with other actors mapping services to avoid duplication of efforts.
  
• Send the draft (preview) entry to the service provider for confirmation and ask for clarification where necessary.
  
• Conduct regular field visits when feasible to verify services offered and capture any access barriers.
  
• Reviewing the content and design of the service map on an ongoing basis.
  
• Work closely with Signpost moderators who are in direct touch with users to verify service information.
  
• Conduct training for service providers on how to use the service map and solicit feedback from providers.