Shop Supervisor – Consumer

• Degree or Diploma in Sales and Marketing, Business Administration, or related field.
  

Minimum Academic Qualifications:

• Degree in Business Administration, Marketing or any related course
  
• Prior training in Professional Selling Skills and in Customer Service is an added advantage.
  
• Direct knowledge and experience of the HORECA market is an advantage
  
• Training in negotiation skills
  
• Strong Microsoft Excel skills
  

Skills and Experience:

• Minimum 1-2 years’ experience.
  
• Knowledge of sales and marketing.
  
• Marketing skills.
  
• Customer care skills.
  
• Computer Literacy.
  

Management of all the FMCG products sold at the Shop (Dressed chicken and all related products

• Ensure achieving of daily sales targets of all products at the shop
  
• Ensure communicating correct price and product specifications to customers
  
• Ensure professional approach to customer interface.
  
• Coordinate and ensure reconciling deliveries of products to customers in case of bulk buyers.
  

Management of Cash and Sales at the Shop

• Ensuring timely banking of Cash Collections for all the sales made
  
• Daily Cash reconciliation of the sold stock and reporting to the Sales Manager and Sales Officer on a daily basis.
  
• Market Company products & safeguarding the Company’s Image in the Community.
  
• Review cash sales against targeted sales and plan for achieving over and above the set target
  

Provision of effective and efficient support to the customers

• Receiving complaints from Customers and quickly resolving them at Shop level, Issues beyond your capacity can be forwarded to the Sales Manager or Sales Officer for further consultations
  
• Dealing with customers efficiently in a professional, courteous and cordial manner giving them correct information about our products to enable them make an informed decision.
  

Train and support new staff.

• Provision of support/orientation to new staff.
  

Maintain proper and effective communication, reporting, documentation and records system at the Shop.

• Prepare and submit daily, monthly, quarterly and annual reports i.e., monthly sales and receivables
  
• Support the stock taking and inventory management processes.
  
• Report immediately any shortages, losses or any other problems to your line manager.
  
• Correctly filling out paperwork including, Daily Cash Reports and sales Summary Reports among others and submitting this information to the Sales Manager.
  

Responsible for all Human Resource related issues for the staff of the Shop and seek support from the HR office when required

• Effective supervision of staff at the Shop
  
• Appraise performance of staff at the Shop.
  
• Any other duties as assigned by management from time to time.