Shop Supervisor

The Shop Supervisor is responsible for overseeing the daily operations of the shop, implement strategies to enhance customer satisfaction, meet sales and profitability goals and manage shop staff effectively.

Qualifications & Skills Required:

1. Bachelors’ degree in Business Administration or related discipline
   
2. A minimum of 4 years’ experience working in a retail environment.
   
3. Strong leadership and customer management abilities.
   
4. Customer service-oriented with in-depth knowledge of basic business management processes.
   
5. Excellent communication and interpersonal skills.
   
6. Computer literacy and competence in MS office
   
7. Must be organized, accurate, thorough, and able to monitor work for quality.
   
8. Must be willing and able to meet tight deadlines and work long hours when required.
   
9. Be able to work in a multicultural environment.
   

• Drive and meet sales targets by aggressively building brand awareness, sales drive, and great customer experience.
  
• Delivers an excellent customer experience at all times, ensuring customer needs are met and exceeded.
  
• Meets sales goals by training, motivating, mentoring and providing feedback to shop staff.
  
• Processes customer payments using the shop’s Point of Sale (POS) system. Handles cash register functions and transactions including: sales, correct pricing, and receipting to customers.
  
• Enforces the use of proper icing techniques throughout the process to maintain the freshness of the fish
  
• Develops and maintains knowledge of fish products, including new lines and offers, and to share that knowledge with customers and other colleagues in a confident manner.
  
• Supervises proper handling of fish throughout processing activities to avoid product damage.
  
• Responsible for all banking functions related to the shop including making bank deposits, filling change requirements.
  
• Supervises and motivates the shop team to meet sales objectives by training and mentoring staff.
  
• Contributes business strategies to attract new customers, expand shop traffic, and enhance profitability.