Specialist - Agent Liquidity

Requirements

• A Business degree in Commerce, Business Administration, Economics, Statistics, or any relevant field.
  
• Relevant Practical Training in Digital Distribution excellence
  

Experience:

• 2 – 3 years’ relevant experience in Mobile Money distribution or Fast-Moving Consumer Goods (FMCG) distribution channels management.
  

• A minimum of 2 years’ progressive experience in channel liquidity/stock management within the Mobile Money, Telecom or FMCG Industry.
  

• Proven exposure in Dealer and channel partner engagements for business growth
  

• Knowledge and experience in Digital Distribution channels management
  

• Good Interpersonal skills to effectively communicate with and manage Dealers and Agent expectations (internal and external) stakeholders who impact performance.
  

• Knowledge and effective application of all relevant Fintech/Mobile Money policies, processes, procedures, and guidelines to consistently achieve required compliance standards or benchmarks.
  

• Daily, weekly and monthly reporting of liquidity channels performance to regional teams.
  

• Support Agent Quality Management team to ensure that all issues raised from the market are solved.
  

• Manage and Train Direct Sales Distribution (DSDs) teams and collect feedback for effective liquidity delivery in the Trade.
  

• Support manager Liquidity to Identify rebalancing gaps per liquidity channel and devise solutions.
  

• Analyze channel performance trends and share with regional teams to fix rebalancing gaps.
  

• Timely resolution of liquidity queries from agents, AQM and regional teams.
  

• Identify process gaps and spearhead the implementation of initiatives such as automation tools for process improvements within the unit. (likes of Voltex,)
  

• Handle IT changes and UATs which involve commercial input.
  

• Close liaison and tracking of all rebalancing channel partners to ensure efficient delivery of float and cash to MoMo Agents.
  

• Aggressively drive agent and rebalancers amplification.
  

• Escalate any process gaps and Trade incidents to the Manager Agent Liquidity Management.
  

• Promote the use of digital Distribution Tools to drive efficiencies in the delivery of Float and Cash to the Agent network across the country.
  

• Support in recruitment of new rebalancing channels to address rebalancing gaps in the trade.