Specialist - Partner Support

Requirements

• A degree in a business-related field
  

Experience:

• A minimum of two-year prior work experience in a service-oriented environment
  
• Fluency in English.
  

• To manage the partner interactions/experiences during the day to day operations of services provided by MTN Mobile Money Limited
  
• To respond to or initiate contact with parner with the aim of attending to customer needs through inbound or outbound connections within the defined parameters.
  
• To escalate queries out of the job's control span to the respective departments
  
• Handle customer complaints and needs with the approved level of service and urgency to enhance customer satisfaction.
  
• Action or handle escalations as deemed appropriate
  
• Utilise/ Initiate / Derive appropriate systems, data bases, processes, policies and procedures to support work
  
• And execute any other duties that may be assigned through the reporting structure