Stakeholder Engagement Coordinator

Key requirements

• Bachelor’s degree in social sciences, Community Development, Communications, or a related field.

• 5 years of experience in social performance, community relations, or stakeholder engagement.

• Experience working with diverse cultural groups and vulnerable communities.

• Strong interpersonal and communication skills.

• Ability to facilitate dialogue and mediate conflicts.

• Knowledge of social performance frameworks and sustainability standards.

• Excellent organizational and documentation skills.

• Cultural sensitivity and adaptability.

• Carry out stakeholder engagement activities, including community meetings, consultations, and outreach programs.

• Act as a liaison between the organization and community stakeholders, ensuring inclusive participation, especially for vulnerable groups.

• Document stakeholder feedback and ensure timely follow-up actions.

• Manage a team of village Liaison officers (VLOs) on a day-to-day basis, including providing appropriate support, advice, coaching, compliance with HSE requirements, among others

• Implement grievance resolution mechanisms by recording, tracking, and escalating complaints as necessary. Communicate resolutions to stakeholders promptly and maintain accurate records of grievances and outcomes.

• Deliver/execute socio-economic initiatives across education, information, health& safety, and community livelihoods.

• Implement requirements for Human Rights compliance and any issues related to project-induced in-migration and gender aspects. Carry out related reporting requirements and data analysis in these areas, under the supervision of the Stakeholder Engagement Coordinator.

• Monitor engagement progress, provide updates, and ensure cultural sensitivity and inclusivity in program delivery.

• Ensure cultural sensitivity when working with diverse and vulnerable groups within the community. • Prepare reports on community engagement activities, social performance outcomes and trends, for further management by team leaders.