Stakeholder Engagement Supervisor

Key requirements

• Bachelor’s Degree in social sciences, Community Development, Communications, or a related field.

• At least 7 years of experience in social performance, community relations, or stakeholder engagement.

• Experience working with diverse cultural groups and vulnerable communities.

• Additional training in conflict resolution or participatory approaches is an advantage.

• Strong interpersonal and communication skills.

• Ability to facilitate dialogue and mediate conflicts.

• Knowledge of social performance frameworks and sustainability standards.

• Develop communication materials such as newsletters, briefs, and updates for communities. Contribute to the development of the stakeholder engagement plans for the organization.

• Plan stakeholder engagement activities, including community meetings, consultations, and outreach programs.

• Lead stakeholder engagement coordinators in ensuring effective liaison between the organization and community stakeholders, ensuring inclusive participation, especially for vulnerable groups/persons.

• Supervise Human Rights compliance requirements and any issues related to project-induced in-migration and gender aspects. Oversee related reporting requirements in these areas, under the leadership of the Social Performance Manager.

• Maintain organized and accurate documentation to support project management, reporting, and compliance with local regulations.

• Demonstrate adaptability and cultural sensitivity when working with diverse and vulnerable groups within the community.

• Lead and support grievance mechanisms by tracking and resolving grievances as necessary. • Communicate resolutions to stakeholders promptly and maintain accurate records of grievances and outcomes.

• Develop and coordinate the execution of socio-economic development projects across education, health, and livelihoods.

• Monitor social engagement activities, provide updates to management, and ensure cultural sensitivity and inclusivity in program delivery.

• Prepare reports on community engagement activities, social performance outcomes, and trends. •Develop communication materials such as newsletters, briefs, and updates for communities.

• Contribute to social performance and sustainability reporting, ensuring compliance with organizational standards and local regulations.

• Engage effectively with stakeholders to foster constructive dialogue.