Telesales Agent- Bukoto, Mkoa wa Kati

Qualifications, Skills and Experience:

• Proven experience as a telesales representative or other sales role.
  
• Proven track record of successfully meeting sales quota preferably over the phone.
  
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  
• Ability to learn about products and services and describe/explain them to prospects.
  
• Hands-on, detail-oriented, and with strong execution skills.
  
• Excellent Communication Skills with the ability to resolve issues and address complaints.
  
• Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for the company.
  
• Independent thinker with proactive decision-making capabilities.
  
• Comfortable with ambiguity and experience working in a dynamic environment.
  
• Have the ability to handle pressure, keep cool-temper, and handle rejection gracefully.
  
• Be organized and be an expert in time management and meet deadlines.
  
• A diploma or degree in Sales or any other related field is an added advantage.
  

• Ability to meet end to end product sales targets set by the company that will be coupled by achieving a high conversion rate.
  
• Contact potential or existing customers, businesses, or groups to inform them about the company products using scripts.
  
• Explain technical product features and answer customer questions about company products.
  
• Lead generate and create a robust pipeline of customer accounts of potential clientele for the company.
  
• Be versatile in making extensive outbound calls that meet the organizations KPIs.
  
• Adjust sales scripts to better target the needs and interests of specific individuals.
  
• Help the department to develop content for sales presentations or other materials.
  
• Respond to correspondence from customers on both mail, phone and in-person and follow up initial sales contacts.
  
• Have the ability to go above and beyond to cover over talk time daily hour delivery set by the company.
  
• Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and NPS.