Ticketing & Reservations Agent

Minimum Qualifications

• Certificate in IATA (mandatory).
  
• Diploma in Sales & Marketing or a related field.
  
• Knowledge of Computer Reservation Systems (CRS) and IATA processes (added advantage).
  
• High level of computer proficiency.
  
• Minimum of two (2) years’ relevant work experience (added advantage).
  
• Sound understanding of mathematics and world geography.
  
• Strong customer service orientation with high integrity and resilience.
  
• Ability to work effectively in a team-oriented environment.
  
• Proactive, results-driven, self-motivated, warm, friendly, and presentable.
  
• Excellent communication and interpersonal skills.
  

• Make and confirm passenger reservations using flight timetables, airline manuals, and reference systems.
  
• Conduct flight firming checks to optimize seat utilization and minimize no-shows.
  
• Issue airline tickets and Passenger Travel Advisories, ensuring correct fares and conditions are applied.
  
• Advise passengers on schedule changes, cancellations, confirmations, and re-accommodation options.
  
• Maintain accurate inventory of available passenger space and communicate updates to load control and relevant stations.
  
• Ensure timely and accurate closure of daily and monthly sales reports.
  
• Assist travel agents with seat confirmations, upgrades/downgrades, refunds, and processing of Miscellaneous Charges Orders (MCOs).
  
• Respond effectively to emergencies and operational disruptions affecting airline operations.
  
• Promote Uganda Airlines products and services to drive revenue growth.
  
• Support succession planning through continuous personal development and knowledge sharing with colleagues.
  
• Perform any other duties as may be assigned by Management from time to time.