Senior Digital Health Officer

Point of Care Services

Disseminating policies, strategies, standards, guidelines, legislation, and regulations on point-of-care solutions; Conducting root cause analysis for point-of-care solutions; Undertaking stakeholder mapping on digital health solutions; Monitoring and evaluating the functionality of the system; Analyzing requirements for clinical support in the system; Monitoring and evaluating the efficiency of enhancements; Implementing mitigation strategies for the risk; Monitoring and reassessing the risks identified; Developing system flowcharts Implementing authentication mechanisms for user role; Defining user registration; Overseeing deployment of point of care solutions in pilot settings; Deploying point-of-care solutions for scale-up; and Conducting data back-up.

Health Informatics

Implementing indicator manuals, data standards, guidelines, and reporting formats for aggregate health information management in collaboration with national programs; Establishing requirements for health indicators and reporting obligations across health information systems; Implementing integration of aggregate health information management for seamless data transmission from point of care solutions; Developing geospatial data visualization analysis and integrating multiple dashboards for real-time health data monitoring; Implementing detailed data breakdown capabilities for granular analysis and decision-making; Establishing data security, privacy regulations, and comprehensive policies for data access, sharing, and retention; Implementing data cleaning, validation, and aggregation workflows for quality assurance; Collecting, aggregating data needs for analysis, and coordinating preparation of comprehensive datasets; Monitoring and maintaining visualization dashboards to ensure optimal performance and functionality; Evaluating dashboard effectiveness and overall system performance metrics; Measuring the effectiveness of implemented policies, strategies, and operational frameworks; Collecting stakeholder feedback and conducting systematic reviews to identify improvement areas; Reviewing existing data governance policies and guidelines to identify gaps, overlaps, and enhancement opportunities; Conducting periodic audits and assessments to ensure compliance and system integrity; Disseminating health information products and evaluating public portal effectiveness; and Coordinating quality assurance processes and stakeholder engagement initiatives for continuous improvement.

Health Information Management

Evaluating technical and operational potential constraints of the health informatics; Implementing data collection framework for the health informatics registries; Implementing data quality checks for health informatics registries; Implementing standards for health informatics; Implement key performance indicators to assess systems performance impact; Maintaining centralized, interoperable health informatics; Reviewing health informatics compliance to data protection regulations; Implementing risk assessment framework for health informatics; Conducting regular assessment of health informatics; and Conducting hackathons to test emerging technologies in health informatics.

Systems Support and Maintenance

Planning and communicating downtime routine system maintenance to minimize descriptions; Reviewing support desk data to identify recurring issues and recommend systems improvement; Tracking performance metrics (ticket resolution time, user satisfaction) to ensure quality service; Documenting actions taken for accountability and future reference; Implementing support desk policies and procedures for incident management protocols, resolution guidelines, reporting metrics and user expectations; Identifying types of technical issues and determine the security levels; Assigning roles and responsibilities as per the level and types of technical issues; Performing regular vulnerability assessment and penetration testing; Increasing monitoring efforts to detect any attempt to exploit the same or related vulnerabilities; Verifying that the user issue are resolved to their satisfaction; and Identifying recurring issues and implement long term solutions.

Standards and Compliance

Implementing systems for monitoring adherence to policies and standards; Gathering feedback through surveys, interviews and performance metrics on policy review and continuous improvement; Conducting analysis on identified gaps and prioritize compliance; Strengthening data policy and security measures; Identifying and documenting best practices; Assessing existing policies and procedures for compliance with legal requirements; Conducting regular audits to ensure adherence; Establishing or participating in health data governance committees to oversee standards implementation; Sharing regular updates on changes in standards, guidelines and regulations; Updating the ticketing system to track and resolve compliance related issues efficiently Tracking compliance using monitoring and compliance tools like audits, surveys and analytics dashboards; and Implementing a support system, help desk or advisory board for stakeholders needing clarification or assistance.

Certification

Implementing systems for monitoring adherence to certification framework; Performing on-site inspections to ensure healthcare facilities are meeting regulatory requirements; Evaluating digital health technologies to ensure they are complying with dha framework; Verifying the interoperability of healthcare systems and their integration with DHA’s health information exchange platform; Ensuring healthcare professionals are receiving proper training in certified digital health technologies; Conducting investigations into incidents related to non-compliance or regulatory breaches associated with digital health certification; Ensuring the quality and safety standards of healthcare services are consistently being met; Collecting feedback from healthcare entities to identify areas of improvements to the certification process; Recommending improvements to certification processes; and Training healthcare providers on digital health compliance and best practices.

Capacity Building

Providing technical assistance to collect store and analyze health care data across different platforms; Promoting awareness in digital health solutions especially in areas with low health digital literacy; Consulting with users and administrators to identify digital education and improvement opportunities; Incorporating feedback and refining content and delivery methods; Including practical exercise and demonstrations for hands on/on job training; Conducting peer review with experts to ensure accuracy and relevance of digital health information systems curriculum; Using pre and post training quizzes, surveys or interviews to evaluate knowledge improvement; Conducting monitoring and evaluation, impact assessment, on effectiveness of capacity building; and Raising awareness on digital literacy, digital health standards, digital health systems and solutions.

Requirements

• Cumulative period of six (6) years relevant work experience, three (3) of which should have been in the grade of Digital Health Officer I or in a comparable position
• Bachelor’s degree in any of the following disciplines: Health Information Technology, Health Records and information Science, Health Systems, Information Communication Technology, Epidemiology, Clinical Medicine, Nursing, Nutrition, or equivalent qualification from a recognized institution
• Registered and licensed by a recognized regulatory body as applicable
• Proficiency in computer applications
• Shown merit and ability as reflected in work performance and results