Welcome and attend to patients, visitors, and clients professionally
Receive, screen, and direct telephone calls and respond to inquiries
Register and direct patients to the appropriate hospital departments
Provide accurate information about hospital services, operating hours, and procedures
Schedule appointments and support patient flow and front office coordination
Maintain accurate visitor records, appointment logs, and other administrative documents
Handle incoming and outgoing correspondence and emails
Maintain a clean, organized, and welcoming reception area
Protect patient confidentiality and comply with hospital policies and procedures
Support customer service initiatives and handle patient concerns courteously
Assist with basic digital marketing and communication activities when required
Perform other relevant administrative duties as assigned

Requirements

Diploma in Business Administration, Office Administration, Customer Service, or a related field
Minimum 2–3 years’ experience in a receptionist or front office role
Certificate in Customer Service, Public Relations (PR), or Administration is an added advantage
Proficiency in Microsoft Office applications, particularly Word and Excel
Strong communication and interpersonal skills
Well-presented, professional, and customer-oriented
Certificate of Good Conduct is an added advantage
Digital marketing skills are an added advantage

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Entry and Basic-level Administrative, clerical jobs in Kitui, Kenya