Job Responsibilities:

· Supervising the front office team to ensure efficient daily operations, including reservations, guest check-ins, and check-outs.

· Ensuring the accurate and timely handling of reservation systems to manage room availability and guest inquiries.

· Monitoring credit card terminal operations, cashiering, and payment processing to ensure accuracy and compliance with financial policies.

· Addressing and resolving guest concerns promptly and professionally to maintain customer satisfaction.

· Leading, mentoring, and training front office staff to maintain high-performance standards and operational consistency.

· Managing staff schedules to ensure adequate coverage during all shifts.

· Conducting performance evaluations and providing feedback to improve team productivity and service quality.

· Operating a hotel property management system (PMS) to manage reservations, room assignments, billing, and reports.

· Training and supporting staff members to use PMS effectively and efficiently.

· Producing detailed operational reports for management, including occupancy, revenue, and other key metrics.

· Perform other job-related duties as assigned that are consistent with the nature and level of the position.

Required Qualifications:

· A minimum of two (2) years of experience in the administration of hotel front desk operations, including reservations and guest services.

· Proficiency in operating hotel property management systems (PMS) and handling reservation systems.

· Experience handling and operating credit card terminals in compliance with financial processing policies.

· At least one (1) year of formal education at the college or university level in business administration, hospitality management, or a related fi eld.

· Strong organizational, communication, and problem-solving skills to effectively manage team members and guest services.

· Customer-focused with the ability to address and resolve patron concerns tactfully and professionally.

· Must be in possession of a valid passport and be able to travel internationally. Passport must be valid for a minimum of one (1) year or more at the time of hiring.

· Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide.

· Ability to successfully pass contract medical requirements and maintain

compliance for the duration of deployment.

· Must be able to obtain and maintain facility credentials/authorization.

· Employees must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.

Preferred Qualifications

· Prior experience in an austere OCONUS (Outside the Continental United

States) environment with a multi-national workforce.

· Familiarity with Navy or Department of Defense lodging and reservation systems.

· Advanced knowledge of hotel operations, including check-in/check-out procedures,

group reservations, and night auditing processes.

· Valid country driver’s license.

· Additional hospitality certifications or training in customer service, reservations, or front desk management.