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Business, strategic management Jobs in Banking and Insurance, in Kenya
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Relationship Manager - SME Coast
Nairobi, Kenya
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Nairobi, Kenya
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Compliance AML Assessment Senior Analyst
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NCBA
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Nairobi, Kenya
Co-operative Bank
Sacco Marketing & Business Development Officer
Nairobi, Kenya
Standard Bank Group
Manager, Client Portfolio
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Incourage
CLOSEDFrontend Engineer
Nairobi, Kenya
Sidian Bank
CLOSEDRelationship Manager - Trade Finance And SME
Nairobi, Kenya
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NCBA
CLOSEDAssistant Manager CRB And Compliance
Nairobi, Kenya
Closing: May 7, 2024
3 days remainingPublished: Apr 30, 2024 (5 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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To plan, manage and monitor the implementation of customer service activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
Job Purpose:
- To manage and sustain a relationship with Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
- The primary objective is to maximise sustainable risk-adjusted / EP portfolio contribution.
- The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.
Education:
- Business Degree
Knowledge of the bank’s products, services and policies required to undertake the role:
- The jobholder will be required to have a detailed knowledge of the core set of Business Banking products.
- For Complex products, a good knowledge will be required sufficient to: -
- Recognize the changing needs of the customer.
- Identify products/service that best satisfies customer need.
- Introduce the product/service.
- Co-ordinate the introduction of the relevant Group product specialist.
- Deal with customers directly as required.
- Recognize the changing needs of the customer.
- A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
- The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.
Knowledge & Skills
Must have good knowledge on: -
- Enterprise Banking,
- Customer relationship management
- Team management
Responsibilities
To plan, manage and monitor the implementation of customer service activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
Job Purpose:
- To manage and sustain a relationship with Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
- The primary objective is to maximise sustainable risk-adjusted / EP portfolio contribution.
- The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.
Education:
- Business Degree
Knowledge of the bank’s products, services and policies required to undertake the role:
- The jobholder will be required to have a detailed knowledge of the core set of Business Banking products.
- For Complex products, a good knowledge will be required sufficient to: -
- Recognize the changing needs of the customer.
- Identify products/service that best satisfies customer need.
- Introduce the product/service.
- Co-ordinate the introduction of the relevant Group product specialist.
- Deal with customers directly as required.
- Recognize the changing needs of the customer.
- A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
- The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.
Knowledge & Skills
Must have good knowledge on: -
- Enterprise Banking,
- Customer relationship management
- Team management
Sales & Service – 70%
- Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
- Consult customer owners/managers on financial/credit issues and general business practice/ideas.
- Determine the key messages, e.g., agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating them to customers.
- Deal with, and find resolutions for, customer complaints.
- Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
- Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
- Monitor and ensure adherence to risk service standards.
Business Management: - 25%
- Research, create and follow up on a target list for potential new business.
- Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
- Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information (They will work closely with SME Credit)
- Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
- Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
- Adhere to procedures and guidelines within the BB RMCD.
Staff Management: - 5%
- Day-to-day support to Enterprise Bankers and branch staff in provision of consistent service quality and risk.
- Manage own leave plan.
- Offer support as per business request.
Risk & Control Objective - 100%
“Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
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