Bachelor of Science in Information technology, information systems /science ,Computer Science ,
Communication & Public relations or related field and or relevant qualification from a recognized institution;
 Shown merit and ability as reflected in work performance and results
One year experience in the field.

Requirements for the appointment

Bachelor of Science in Information technology, information systems /science ,Computer Science ,
Communication & Public relations or related field and or relevant qualification from a recognized institution;
 Shown merit and ability as reflected in work performance and results
One year experience in the field.

Manage inbound and outbound calls
Develop and follow various communication scripts when speaking to clients on specific areas;
 Handle daily customer engagement;
 Identify customer needs , answer questions and solve problems according to defined criteria;
 Operationalize the Customer Relationship Management (CRM) systems;
 Handle interaction and provide conversation logs and storing customer data for future reference and history of interactions with contact center;
 Implement work flow management for staff leave;
 Develop and implement county knowledge base across all departments;
 Escalate identified customer requests to the department customer service representative ;
 Undertake compliance monitoring on communication etiquette;
 Troubleshoot and repair of hardware, operating systems Applications;
 Enhance office IT system through appropriate upgrades and advise the contact center unit on
changes or improvements required;
 Install and support ICT hardware and software

Call Center Operator Jobs in Kenya

ICT Officers (Call Center Agent)