Qualifications and Key Competence:

• Diploma or Degree in Information Technology, Computer Science, or a related field
  
• Hands-on experience in hardware troubleshooting and end-user support.
  
• Knowledge of computer systems, networking, and IT security practices.
  
• Proficiency in Microsoft Office applications.
  
• Basic knowledge of databases and SQL will be an added advantage.
  
• Strong analytical, problem-solving, and communication skills.
  
• Ability to prioritize tasks and work effectively in a fast-paced environment.
  
• High attention to detail and strong documentation skills.
  

• Provide first-level IT support to staff on hardware, software, and networking issues.
  
• Install, configure, and maintain computer hardware, operating systems, and applications.
  
• Manage user accounts, including account creation, password resets, and access rights.
  
• Monitor and maintain computer systems and basic network operations.
  
• Log, track, and follow up on IT support requests, escalating issues where necessary.
  
• Troubleshoot hardware and software issues and coordinate repairs or replacements.
  
• Support the rollout of new systems, applications, and updates.
  
• Maintain accurate documentation of IT procedures, incidents, and hardware records.
  
• Provide user support and basic training on IT systems and applications.
  
• Ensure compliance with IT policies, security protocols, and data protection guidelines.