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Information technology, software development, data Jobs in Consulting, in Kenya
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Technical Support Specialist
Nairobi, Kenya
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Frank Management Consult Limited
CLOSEDTechnical Platform Engineering Lead
Nairobi, Kenya
Closing: May 6, 2024
1 day remainingPublished: Apr 30, 2024 (6 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Basic Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- Technical Support Specialist
- 3-4 years of experience in a similar role, preferably in a corporate environment
- Strong knowledge of computer hardware, operating systems, and software applications
- Familiarity with networking concepts and protocols
- Ability to work independently and collaboratively in a team environment
- Strong communication and interpersonal skills
- Certification in relevant IT disciplines (e.g., CompTIA, Microsoft, Cisco) is a plus
Responsibilities
Basic Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- Technical Support Specialist
- 3-4 years of experience in a similar role, preferably in a corporate environment
- Strong knowledge of computer hardware, operating systems, and software applications
- Familiarity with networking concepts and protocols
- Ability to work independently and collaboratively in a team environment
- Strong communication and interpersonal skills
- Certification in relevant IT disciplines (e.g., CompTIA, Microsoft, Cisco) is a plus
Hardware Maintenance:
- Install, configure, and upgrade desktops, laptops, printers, and other hardware devices.
- Diagnose hardware problems and coordinate repairs or replacements as necessary.
- Maintain an inventory of IT equipment and track hardware assets.
- Coordinate with hardware vendors or suppliers, ensuring cost optimization along with efficiency of the hardware.
Software Support:
- Ensure all software are updated and licensed.
- Install, configure, and update software applications used within the company.
- Provide training and assistance to employees on software usage and best practices.
- Troubleshoot software issues and collaborate with vendors for advanced support.
Network Support:
- Assist with the setup and configuration of network devices such as routers, switches, and access points.
- Monitor network performance and troubleshoot connectivity issues.
- Implement security measures to protect against unauthorized access and data breaches.
Data Storage and DR:
- Ensure all data is stored in a secure manner with central access along with segregation of duties and rights.
- Establish protocols for timely data back-ups.
- Develop a DR solution.
Internal Support Desk:
- Respond to IT support requests from employees via email, phone, or in person.
- Troubleshoot and resolve hardware, software, and network issues in a timely manner.
- Assist with password resets, account setups, and access permissions.
Documentation and Reporting:
- Maintain accurate records of IT support activities, including incident logs and resolution notes.
- Generate reports on IT performance metrics, such as ticket volume, response times, and resolution rates.
- Document standard operating procedures and user guides for common IT tasks.
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