Lead with purpose. Drive performance. Make an impact.

Are you a people first Team Leader who thrives in fast paced, KPI driven environments?

We are seeking a hands‑on leader to motivate and guide a team of Network Solutions Agents supporting towing and roadside assistance operations. In this role, you will make a daily impact, driving results, developing talent, and ensuring exceptional service for partners and customers alike.

If you are energized by leading high performing teams, improving operational efficiency, and delivering results that matter, this is your opportunity.

✅ What We’re Looking For

🌍 Advanced English proficiency (minimum B2+, C1 preferred)

👥 1–2 years’ experience as a Team Leader or Supervisor in a call center environment

📈 Proven success in KPI‑driven operations (AHT, CSAT, QA, productivity, attendance)

🎧 Strong customer service background, ideally in high‑volume or 24/7 environments

🌟 Excellent leadership and coaching skills with a people‑first mindset

🗣️ Strong communication, conflict‑resolution, and decision‑making abilities

🧩 Highly organized, with the ability to manage multiple priorities effectively

🔄 Flexible and available to work rotating 24/7 shifts

⭐ Nice to Have

🚗 Experience in roadside assistance, towing, logistics, or similar operational environments

🚨 Experience handling escalations and negotiating effective service solutions

💻 Familiarity with call center platforms and performance‑monitoring tools

🚀 What You’ll Do

🔹 Lead, coach & inspire a high‑performing team of call center agents to consistently achieve and exceed KPIs

📊 Monitor real‑time operations, including performance, attendance, and schedule adherence in a 24/7 environment

🎯 Deliver regular feedback, coaching sessions, and performance improvement plans to support growth and accountability

📞 Ensure exceptional service delivery through effective call handling, issue resolution, and confident de‑escalation of complex cases

🚨 Act as the first point of escalation, resolving provider, partner, or customer concerns before involving senior teams

🎓 Support training, nesting, and onboarding initiatives to accelerate readiness and minimize early attrition

💡 Proactively identify and address engagement gaps and attrition risks, building a motivated and stable team

✅ Ensure full compliance with internal policies, procedures, and service quality standards

🤝 Collaborate closely with Operations, Training, QA, and Workforce teams to drive continuous improvement