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Traban Limited

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Sales Account Manager (IT)

Kikuyu, Kenya

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Sales Account Manager (IT)

Closing: Nov 25, 2022

This position has expired

Published: Nov 8, 2022 (27 days ago)

Job Requirements

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Job Summary

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Traban Limited is a customer-focused provider of end-to-end next generation ICT solutions and services. We accomplish this by employing highly skilled ICT Consultants and Engineers who have several years of experience. Traban Limited is able to maintain a flexible approach in order to meet and exceed any client’s need and desired service level. From large corporations and public sector clients to small mobile organizations. We are seeking to hire a sales account manager to join our team.


Responsibilities

Traban Limited is a customer-focused provider of end-to-end next generation ICT solutions and services. We accomplish this by employing highly skilled ICT Consultants and Engineers who have several years of experience. Traban Limited is able to maintain a flexible approach in order to meet and exceed any client’s need and desired service level. From large corporations and public sector clients to small mobile organizations. We are seeking to hire a sales account manager to join our team.


  • Oversee the relationships of the company with its most important clients and responsible for obtaining and maintaining long term key customers by comprehending their requirements.
  • The ideal candidate will be apt in building strong relationships with strategic customers
  • You will be able to identify needs and requirements to promote the company's solutions and achieve mutual satisfaction
  • Must be good at selling cloud solutions, cyber security solution and IOT (Internet Of Things)
  • Acquire a thorough understanding of key customer needs and requirements
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Ensure the correct products and services are delivered to customers in a timely manner
  • Serve as the link of communication between key customers and internal teams
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Play an integral part in generating new sales that will turn into long-lasting relationships
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using

key account metrics

  • Developing a solid and trusting relationship between major key clients and company

  • Resolving key client issues and complaints

  • Developing a complete understanding of key account needs

  •  Anticipating key account changes and improvements

  • Managing communications between key clients and internal teams

  • Strategic planning to improve client results

  • Negotiating contracts with the client and establishing a timeline of performance

  • Expanding relationships and bringing in new clients

QUALIFICATIONS

  • Bachelor's Degree in Business Management, Sales and Marketing or equivalent

  • Proven experience as key account manager

  • Experience in sales and providing solutions based on customer needs

  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

  • Excellent organizational skills

  • Ability in problem-solving and negotiation

  • Good communication and reporting skills, good negotiation skills, self-driven and result


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