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Sunculture

Credit Collections Associate - Kitale

Kitale, Kenya

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Credit Collections Associate - Kitale

Closing: Sep 25, 2023

2 days remaining

Published: Sep 18, 2023 (5 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Knowledge and skills for the Role

  • Business related degree, CPA qualification is an added advantage.

  • At least 2- -3 years experience in debt collection and recovery environment (Practical experience in Lending and recovery).

  • Knowledge in credit management and banking is an added advantage.

  • Capable and willing to work extended hours

  • Excellent interpersonal skills with good leadership skills.

  • Evidence of well-developed organizational skills and the ability to meet strict deadlines.

  • Knowledgeable on the Financial services, Micro Finance and consumer lending sectors is a must.

  • Sound verbal communication skills including the ability to negotiate respectfully and assertively

  • Accuracy and attention to detail.

  • Demonstrated ability to quickly learn new systems and processes.    

  • Demonstrated commitment to service excellence.

  • Proficiency in GSuite, Microsoft Office


Responsibilities

Knowledge and skills for the Role

  • Business related degree, CPA qualification is an added advantage.

  • At least 2- -3 years experience in debt collection and recovery environment (Practical experience in Lending and recovery).

  • Knowledge in credit management and banking is an added advantage.

  • Capable and willing to work extended hours

  • Excellent interpersonal skills with good leadership skills.

  • Evidence of well-developed organizational skills and the ability to meet strict deadlines.

  • Knowledgeable on the Financial services, Micro Finance and consumer lending sectors is a must.

  • Sound verbal communication skills including the ability to negotiate respectfully and assertively

  • Accuracy and attention to detail.

  • Demonstrated ability to quickly learn new systems and processes.    

  • Demonstrated commitment to service excellence.

  • Proficiency in GSuite, Microsoft Office


  • Project relevant trends that affect the collectibles of the PayG portfolio in early arrears and isolate potential problem areas.

  • Conduct field customer visits (on a need basis) and telephone calls to follow up on payments and collect from PayG debtors.

  • Ensure over 1-90-day arrears management for all disbursed PayG loans is fully executed.

  • Ensure weekly arrears reports are prepared for all the Relationship Managers & regions and follow with them to ensure full repayment.

  • Ensure an up to date register on loan related insurance claims is maintained and ensure prompt reimbursement from underwriters.

  • Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels for the credit collection Relationship Managers.

  • Generate compliance and risk reports for use in decision making and performance appraisals.

  • Perform any other duties within the scope of this position.


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