Experience

• 3–5 years’ experience in Commercial, Route to Market / RTC, Sales Operations, or Distributor Management.
  
• Experience working with ERP, DMS, or SFA systems preferred.
  
• Strong understanding of distributor operations and sales execution models.
  

Skills & Capabilities

• Strong analytical skills and comfort working with operational data.
  
• Ability to translate business needs into practical system usage.
  
• Confident working with technical teams and external vendors.
  
• Excellent stakeholder management and communication skills.
  

Phase 1: Deployment

• Deployment Planning & Coordination
  
• Lead Kenya’s DDE rollout plan, aligning scope, timelines, and readiness across KWAL, distributors, and regional teams.
  
• Coordinate closely with implementation partners on configuration, testing, and deployment activities.
  
• Ensure alignment with the regional DDE framework, standards, and deployment sequencing.
  
• Distributor Onboarding & Training
  
• Assess distributor readiness and ensure foundational operating elements are in place (territories, segmentation, roles, basic processes).
  
• Lead distributor onboarding activities and manage expectations around new ways of working.
  
• Deliver training for distributor back office teams and sales reps on DMS/ERP and Field App usage.
  
• Act as the local DDE product expert during distributor kick offs, demos, and training sessions.
  
• System Setup, Testing & Go Live
  
• Support functional configuration, data preparation, and user acceptance testing across selected distributors.
  
• Validate that system setups reflect Kenya’s commercial rules and distributor operating models.
  
• Lead distributor go live execution and ensure a smooth transition into daily operational use.
  
• Manage the hyper care period to stabilize the system, data flows, and user adoption
  

Phase 2: B. Day to Day (Post Go-Live)

• Data Quality & Daily Operations
  
• Monitor daily distributor data flows, including sales out, stock, coverage, routes, and transactions.
  
• Troubleshoot and resolve issues related to data completeness, accuracy, and timeliness.
  
• Ensure system configurations and master data remain current and fit for purpose.
  
• System Ownership & User Support
  
• Act as the Kenya DDE “super user” and primary in market functional owner.
  
• Provide ongoing support and refresher training to distributor teams and KWAL stakeholders.
  
• Coordinate fixes, minor enhancements, and issue resolution with vendor and D&T teams.
  
• Dashboard Validation & Insight Adoption
  
• Validate dashboards and reports to ensure data accuracy and consistency.
  
• Embed DDE insights into commercial routines, including coverage management, ND improvement, sales execution, and planning.
  
• Partner with Sales, RTC, Supply Chain, and Finance teams to operationalize DDE data in decision making.
  
• KPI Tracking & Value Realisation
  
• Track key indicators such as Numeric Distribution growth, transaction capture, stock visibility, and distributor capability uplift.
  
• Identify performance gaps and work with distributors and internal teams to drive corrective actions.
  
• Ensure that value delivered through DDE is visible, measurable, and sustained.
  
• Ongoing Stakeholder Engagement
  
• Maintain strong working relationships with KWAL leadership, distributor owners and managers, and cross functional teams.
  
• Act as the single point of contact for all Kenya DDE matters.
  
• Provide regular performance and progress updates to local and regional stakeholders.
  
• Lead ongoing change management communications and behavioural reinforcement.
  
• Continuous Improvement
  
• Own structured feedback loops with distributors and internal users to identify usability gaps and enhancement needs.
  
• Translate recurring issues and improvement opportunities into clear enhancement requests and user stories.
  
• Channel enhancements into the regional/global DDE backlog.
  
• Represent Kenya in cross market DDE forums, sharing learnings and best practices.