Qualifications

• Diploma or Bachelor’s Degree in Hospitality Management, Tourism, Events Management, Business Administration, or a related field.
  
• At least 2–3 years’ experience in a similar role within a hotel, conference center, or events environment, preferably in MICE, Sales, Banquets, or F&B coordination.
  
• Strong knowledge of banquet operations, conference services, and group business processes.
  
• Proficiency in Opera or similar hotel property management and event management systems.
  
• Excellent communication and interpersonal skills, with the ability to liaise professionally with clients and internal departments.
  
• Strong organizational and administrative skills, with attention to detail in preparing BEOs, contracts, proposals, and billing documentation.
  
• Ability to manage multiple events simultaneously and work under pressure in a fast-paced environment.
  
• Good understanding of food and beverage service standards, menu planning, and basic costing.
  
• Strong computer skills, particularly in MS Office (Word, Excel, PowerPoint, Outlook).
  
• High level of professionalism, customer service orientation, and problem-solving ability.
  
• Flexibility to work extended hours, weekends, and be on-site during major events.
  

• Respond promptly to MICE inquiries and assist in creating tailored proposals, contracts, and quotations in line with brand standards.
  
• Prepare, manage, and distribute MICE documentation including Banquet Event Orders (BEOs), event lists, group resumes, and correspondence.
  
• Coordinate site inspections, client visits, and familiarization (FAM) trips to the hotel.
  
• Confirm event details with clients, ensuring every element aligns with their expectations and our operational capabilities.
  
• Serve as the liaison between clients and hotel departments, and be present on-site during key events to support flawless execution.
  
• Foster strong client relationships before, during, and after events, with the goal of securing repeat business and positive referrals.
  
• Organize logistics for each event, including accommodation blocks, meeting space, culinary arrangements, and technical support.
  
• Ensure all billing documentation, deposits, and credit applications are processed accurately and on time.
  
• Facilitate pre-conference briefings with clients and relevant departments to align all stakeholders.
  
• Maintain and update the MICE database (Opera) with accurate contact and booking information.
  

Food & Beverage Coordination

• Support the F&B team in preparing daily and weekly banquet and restaurant operational schedules based on confirmed events and guest bookings.
  
• Coordinate with chefs and service teams to ensure menu selections, dietary requests, and beverage orders are captured and executed accurately.
  
• Monitor setup of banquet halls, restaurants, and bars for MICE and non-MICE events, ensuring alignment with BEOs and service standards.
  
• Assist in tracking F&B inventory for events and liaise with purchasing to ensure timely availability of supplies.
  
• Act as a communication bridge between MICE, Banquets, and Culinary teams to guarantee smooth execution of group dining and banquet services.
  
• Support in capturing guest feedback on F&B services during and after events, escalating key insights to management.
  
• Contribute to departmental reporting by compiling post-event reviews, F&B revenue summaries, and service performance highlights.
  
• Provide administrative support to the F&B leadership team, including scheduling, minutes of meetings, and internal communication updates