Account Manager

About you:

• 3+ years of experience in account management, consulting, business development, or other commercial roles, ideally in grocery, retail, FMCG, e-commerce, marketplaces, or delivery.
  

• Proven track record of achieving revenue targets and key commercial metrics across a portfolio of accounts.
  

• Strong analytical skills, with the ability to interpret and present data, generate insights, and support decision-making both internally and with partners.
  

• Strong commercial mindset, with the ability to identify opportunities, build long-term professional relationships, and influence partner outcomes through effective communication and stakeholder management.
  

• Highly organised, with strong prioritisation and time management skills across a multi-account portfolio.
  

• Proactive and ownership-driven, comfortable working autonomously and following through on commitments.
  

• Excellent written and verbal communication skills in English and Kiswahili and good working proficiency in English.
  

Main tasks and responsibilities:

• Own relationships with a portfolio of Stores partner brands, acting as their primary commercial contact within Bolt. Retain and grow the portfolio by monitoring account health, identifying opportunities across new locations, categories, campaigns, and services, and converting them into incremental volume and revenue.
  

• Track account performance against commercial targets, act on volume, margin and monetisation levers, and use data to identify growth blockers and turn insights into clear actions.
  

• Prepare and lead regular business reviews, providing structured insights and practical recommendations to support further growth.
  

• Manage and execute consumer-facing campaigns with partners, ensuring smooth delivery and continuous improvement in monthly performance.
  

• Ensure partners meet strong operational KPIs, including availability, catalogue quality, fulfilment, and customer experience, resolving day-to-day issues and coordinating on systemic ones with Merchant Operations.
  

• Respond promptly to partner queries and collaborate with Merchant Operations, Campaigns, Tech Support, and other cross-functional teams to remove blockers, support partner launches, and deliver on commitments.