Account Manager (SACCO)

Required Skills & Experience

• Minimum 5 years’ experience in IT products and services sales, specifically in the SACCO or financial services space.
  
• Minimum 5+ years of account management experience with a proven track record of managing and growing key accounts.
  
• Demonstrated success in meeting or exceeding sales targets in a B2B / enterprise environment.
  
• Experience working with SACCOs in Kenya; wider East Africa experience is an added advantage.
  
• Strong understanding of SACCO operations, regulatory environment, and technology needs.
  
• Excellent relationship management, negotiation, and presentation skills.
  
• Strong commercial acumen with the ability to build compelling business cases for clients.
  
• Self-driven, results-oriented, and comfortable working with minimal supervision.
  

• Manage and grow existing SACCO customer accounts, ensuring high levels of satisfaction and retention.
  
• Identify and develop additional business opportunities within current SACCO clients.
  
• Prospect, qualify, and acquire new SACCO accounts in line with the company’s growth strategy.
  
• Own and manage the complete sales cycle, including prospecting, solution presentations, proposal development, negotiations, and payment follow-up.
  
• Work towards defined quarterly and annual sales targets, providing regular pipeline and performance reports.
  
• Build and maintain strong relationships with key decision-makers and influencers within SACCOs.
  
• Collaborate with pre-sales, technical, delivery, and finance teams to ensure customer expectations are met and exceeded.
  
• Understand client business challenges and align SYBYL’s value proposition to address their objectives and pain points.
  
• Maintain accurate records of opportunities, activities, and customer interactions in the CRM or designated systems.