Telecommunications
Description
smooth operations of business analytics, reporting & campaign platforms
entailing service availability & performance. Manage BI & Campaign
projects, integrations and changes. Ensure systems are appropriately sized,
scheduled and optimized to meet business requirements and deliver functional business
KPIs.
Responsibilities
Governance
- Daily BI KPIs Dashboard review with various departments
for accuracy
- Managing
Process for RA validation before any campaign go live
- Owning
incidents, tracking and updating all stakeholders including escalations
-
Daily/Weekly/Monthly Internal meeting with stakeholders (Marketing, RA)
- Maintain Functional architecture & overview
-
Ensure proper capacity management is in place for proper growth
§ Operations
Management
-
Data
Warehouse Administration: Provide functional administration of all the data
warehouse components thus facilitating the availing of reports and dashes.
-
Business
Intelligence: To provide historical, current, and predictive views of
business operations, most often using data that has been gathered into a
data warehouse or a data mart and occasionally working from operational
data.
-
Self
Service Reporting: To bring greater business visibility and insight to the
broadest audiences of business users, allowing users in the organization to
have Web-based self-service access to up-to-the moment, relevant, and
actionable intelligence.
-
Promotions
Tracking- Process and Report Remunerations and Bonuses/Commissions to the
respective business shareholders
-
Data Mining
-Extracting useful information from large data sets or databases Business
Process Simulation –Analyze and Simulate and Account for trends and Gaps in
data provided and advise the business accordingly.
- Data Modeling, Dimensioning and Reports
Development:
Development of new reports in line with
reporting requirements
adhering to the ETL and BO
processes, and
ensuring the completeness, timeliness
and accuracy of
standard
- Support campaign project
handover with zero defects to operations i.e. UAT signoff
- Assist business on the requirements phase for enhancement related
projects/initiatives
§ Audit
Compliance
- Ensure support
and execution of audit/RA requirements;
- Enforce
compliance with all IT processes and business related processes
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