Application Security Support Specialist

Required Qualifications

• Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field, or equivalent work experience.
  
• Minimum 2-3 years of experience in IT support, systems administration, or application access management role.
  
• Working knowledge of Microsoft Dynamics 365 Finance & Operations user roles, security configurations, and access structures.
  
• Basic knowledge of Azure Active Directory (Microsoft Entra ID), including user and group management.
  
• Strong analytical skills with the ability to interpret license usage data and identify trends or anomalies.
  
• Experience with ticketing systems (ServiceNow, Jira, or similar).
  
• Fluency in English (written and verbal).
  

Preferred Qualifications

• Microsoft Dynamics 365 or Power Platform certification (e.g., MB-300, PL-900, or equivalent).
  
• Familiarity with the Microsoft Azure Power Platform (Power Apps, Power Automate) and its licensing model.
  
• Experience working in the NGO, humanitarian, or nonprofit sector, particularly in multi-country or distributed environments.
  
• Familiarity with IT governance frameworks such as ITIL.
  
• Exposure to license management or software asset management (SAM) tools or practices.