Assistant Executive Housekeeper - Laundry

Education and Experience

• Minimum 5 years experience in housekeeping, Laundry section
  
• A degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
  

• Supervise and coordinate the activities of laundry Associates.
  
• Ensure timely and high-quality laundering of all items.
  
• Monitor inventory levels of laundry supplies and place orders as needed.
  
• Maintain laundry equipment and schedule regular servicing.
  
• Implement and enforce hygiene and safety standards.
  
• Train staff on proper laundry procedures and equipment use.
  
• Manage scheduling, attendance, and performance of laundry personnel.
  
• Maintain records of laundry operations, including usage, maintenance, and costs.
  
• Collaborate with other departments to meet linen and uniform needs.
  

Assisting in Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  
• Works effectively with the Engineering department on guestroom maintenance needs.
  
• Supervises the property general cleaning schedule.
  
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  
• Inventories stock to ensure adequate supplies.
  
• Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
  
• Supports and supervises an effective inspection program for all guestrooms and public space.
  
• Communicates areas that need attention to staff and follows up to ensure understanding.
  
• Ensures all employees have proper supplies, equipment and uniforms.
  

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
  
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
  

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
  
• Strives to improve service performance.
  
• Empowers employees to provide excellent customer service.
  
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
  
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  
• Ensures employees understand expectations and parameters.
  
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  
• Observes service behaviors of employees and provides feedback to individuals.
  
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
  
• Participates in the employee performance appraisal process, providing feedback as needed.
  
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  
• Participates in employee progressive discipline procedures.